Our Opening times are Monday to Friday 9.00 - 5.00. There is an Answerphone where you can leave a message outside of these hours. A cancer or palliative diagnosis can leave patients facing many challenges. From coping with their illness and treatment to accessing the correct information and support they require. Here at the Information Centre we support patients who have been touched by a Cancer/Palliative condition; or for these who just want information on Cancer Awareness, Prevention and Screening. What can we offer: - Devise an information pack specifically tailored to the patient’s needs. - Language support for speakers of the BME community. - A friendly listening ear, to discuss concerns with in confidence. - Supervised access to the internet for health related information. - A comprehensive range of information literature that you can browse or take away. - Information on local and national support groups (including BME support groups). - Assistance in accessing services provided by other organisations e.g. CAB Benefits Advice; Assistance in accessing other NHS services e.g. Complementary Therapies, Psychology. - Free up to date information on cancer and palliative conditions to patients, carers and their families; supporting them throughout their journey. Outreach Support Officers: Cancer or Palliative patients who require on-going support can be referred to our Outreach Support Officers. They can provide support by: - Accompanying hospital appointments or treatments. - To enable patients, their carers and families to express their emotions and needs in a supportive environment. - Language support in English, Urdu, and Punjabi (Interpreters can be booked for other languages). - To ensure patients, their carers and families receive equal access to information taking into account patients social, spiritual, cultural and ethnic needs. - To provide practical information and support to patients, their carers and families to help reduce the fear and uncertainty of living with cancer or a palliative condition. You can also find us on Twitter:@WalsallPall
We offer:
- Cancer information materials
- Cancer information materials in other languages
- Home visiting
- Hospital visiting
- Information
- Internet use available
- Written resources in other languages
- Outreach
- Signposting to other services
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Opening times:
Monday to Friday 9.00am to 5.00pm
Find out more:
- Information & Support Services on 01922 602 610
- ciss.enquiries@nhs.net
- www.walsallhealthcare.nhs.uk/our-services/palliative-care/facilities/palliative-care-centre/